Privacy Policy

Information you provide

When you request information, an estimate or a consultation, we collect the information you choose to submit. This may include your name, phone number, email address, project location, project type, preferred timeline and details about your remodeling inquiry. Please avoid including sensitive personal information that is not needed to discuss your project.

How we use your information

We use your information to respond to inquiries, discuss requested services, provide estimates, schedule free consultations and communicate about your project by phone, text or email. Providing contact information for an inquiry is not consent to unrelated advertising.

You can ask us to stop contacting you or change your preferred contact method using the details below. If you have an active project, please tell us how you would like to receive necessary project communications.

Service providers and information sharing

Our website is hosted on Lovable. We also receive inquiries through Meta lead forms on Facebook and Instagram. These platforms process information under their own privacy policies as well as the arrangements applicable to their services.

Service providers involved in receiving, delivering or storing inquiries may process information as needed to perform those services. Other services used to receive or store inquiries will be disclosed as applicable. We do not sell customer information or share it for advertising beyond handling requested services.

Facebook and Instagram may separately collect information about your use of their platforms. Please review Meta’s Privacy Policy for details about their practices.

Data security

No website, electronic transmission or storage system can be guaranteed completely secure. Avoid sending sensitive information through inquiry forms. If you have a concern about the security of information you submitted, contact us using the details below.

How long we keep information

Customer inquiries and contact information are retained for up to 12 months after the last interaction, unless a longer period is needed for an active project or legal recordkeeping requirements.

Your privacy choices and rights

You may contact us to request access to the customer information you provided, correct inaccurate details, request deletion or ask us to stop contacting you. Depending on applicable law, you may have additional rights concerning your personal information.

We may need to verify your identity before responding to a request. Requests are handled subject to applicable law, including any requirements to retain active-project or legal records. Please do not send identification documents unless we specifically request them.

Remodeling Assistant

For information about Remodeling Assistant conversations, accounts and photos, please see the separate Assistant Privacy Policy.

Contact Phenix Builders

For questions about this policy or requests concerning your information, contact Phenix Builders: